After the jeweler told me it wasn't the battery and they couldn't help me I googled Swell watch. I reached this company. Ellen immediately asked me a few questions to see if I qualified for a replacement watch. She checked and called me back to let me know I qualified for a replacement, she found the matching watch and would be sending it to me. I noticed she was waiving the shipping fee and I offered to pay but she said NO just be a loyal customer and tell others how much you love your swell product. I have had this watch for 5-6 years. I get compliments everytime I wear it. I have the Swell sunglasses too. They are a must for the beach or boating because they are so light weight. I get numerous compliments with them as well.